Oversized & Freight Delivery Policy

At Overland Vehicle Systems (OVS), we are committed to providing a reliable and efficient shipping experience. Due to their size, weight, or packaging requirements, certain products must ship via an LTL (Less Than Truckload) freight carrier rather than a standard parcel delivery service.

Please review the following information before placing your order to understand freight delivery procedures, scheduling, shipment inspections, and potential additional charges.

1. What Qualifies as an Oversized Item?

Products may require freight shipping if they meet one or more of the following conditions:

• Weight: Packaged weight exceeds 150 lbs.
• Length: Packaged length is 108 inches or greater.
• Dimensions: Packaged length plus girth is 165 inches or greater.
• Palletized Shipments: Products requiring shipment on a wooden pallet.
• Special Handling: Products that cannot safely ship through standard parcel carriers.

Common examples include truck caps, rooftop tents, bed racks, and other oversized automotive accessories.

Products requiring freight delivery will generally be identified on the product page or during checkout.

2. Shipping Costs & Delivery Times

Free Shipping

Additional fees may apply for special delivery services, remote locations, or delivery requirements outside standard freight service.

Processing & Transit Times

• Order Processing: Most in-stock freight orders ship within 1–2 business days.
• Transit Time: Freight delivery generally takes 1–2 weeks after shipment.
• Remote Locations: Additional transit time and delivery charges may apply.

Delivery estimates are not guaranteed and may vary based on carrier availability, weather, destination, and other circumstances beyond OVS's control.

Shipping Restrictions

Freight delivery is generally unavailable to P.O. boxes, APO/FPO/DPO addresses, Alaska, Hawaii, and certain remote or inaccessible locations.

Please contact OVS Customer Service if you have questions about delivery availability.

3. Freight Delivery Service

Unless otherwise specified, oversized products are delivered through standard curbside freight service.

Standard Freight Delivery Includes:

• Transportation to the designated delivery address.
• Complimentary liftgate service when required and supported by the shipment's size and weight.
• Unloading at the curb or another accessible ground-level location designated by the carrier.
• Delivery during normal business hours, Monday through Friday.
• Advance carrier contact to coordinate delivery when an appointment is required.

Inside delivery or additional handling services may be available for an extra charge, depending on carrier availability.

Customers are responsible for arranging assistance to move oversized products beyond the designated unloading location.

4. Scheduling Your Delivery

Once your shipment reaches the local freight terminal, the carrier will generally contact you to schedule delivery.

• Carriers typically provide 24–48 hours' advance notice.
• Deliveries generally occur Monday through Friday during normal business hours.
• Delivery appointments may include a multi-hour arrival window.
• An adult 18 years or older must be available to accept and sign for the shipment when required.

Please provide a valid phone number when placing your order and respond promptly to carrier communications.

Delivery Access Requirements

Customers should notify the carrier of any potential delivery restrictions, including:

• Narrow driveways, dead-end streets, or restricted truck access.
• Gated communities or required access codes.
• Steep driveways or difficult terrain.
• Apartment buildings or commercial loading restrictions.
• Locations requiring ferry service or specialized transportation.

Undisclosed access restrictions may result in delays or additional carrier charges.

5. Missed Deliveries & Additional Charges

Customers are responsible for providing accurate delivery information and being available during scheduled appointments.

Additional charges may apply for:

• Missed appointments or unsuccessful delivery attempts.
• Redelivery or appointment changes.
• Storage resulting from delayed scheduling or acceptance.
• Limited-access or remote-area deliveries.
• Inside delivery or special handling.
• Address corrections or shipment rerouting.
• Return freight for shipments that cannot be delivered or are refused for reasons unrelated to verified damage or an OVS error.

If you need to reschedule, please contact the freight carrier at least 24 hours before your appointment whenever possible.

Additional Freight Charges

Carrier fees vary by destination, shipment requirements, and delivery circumstances.

OVS reserves the right to pass through reasonable, documented carrier charges resulting from customer-requested services, inaccurate delivery information, missed appointments, or access restrictions, subject to applicable law and any required customer authorization.

Storage Fees

Freight carriers may assess storage fees if delivery cannot be scheduled or completed within their permitted holding period, which may be as short as five business days.

6. Inspecting Your Shipment

Upon delivery:

1. Inspect the packaging. Check for punctures, tears, dents, crushed corners, broken straps, or pallet damage.
2. Inspect the product. Whenever reasonably possible, check for visible damage before the driver leaves.
3. Verify your shipment. Confirm the correct product and number of packages were delivered.
4. Document any damage. Clearly note visible damage or missing items on the carrier's delivery receipt before signing.
5. Take photographs. Capture images of the packaging, pallet, product, shipping labels, and any visible damage.

Do not sign for a visibly damaged shipment as being received in good condition.

If the product is severely damaged, contact OVS Customer Service for guidance. When appropriate, refuse delivery and note "Refused Due to Damage" on the delivery documentation.

Signing without documenting visible damage may complicate the freight claims process.

7. Reporting Damaged or Missing Items

If your shipment arrives damaged, contains missing components, or has another shipping-related issue, please contact OVS Customer Service within 24 hours of delivery whenever possible.

Please provide:

• Your order number and contact information.
• A description of the damage or missing items.
• Photographs of the product and packaging.
• A copy or photograph of the delivery receipt, if available.

Concealed Damage

If damage is discovered after delivery, notify OVS promptly, even if the exterior packaging appeared undamaged.

Important Requirements

• Retain all original packaging, pallets, and packing materials.
• Do not discard, install, modify, or repair damaged products until OVS provides guidance.
• Do not return merchandise without obtaining return authorization from OVS.

Prompt reporting and complete documentation help OVS investigate issues and pursue carrier claims when appropriate.

Reporting damage outside the requested 24-hour period does not automatically eliminate rights or remedies available under applicable law.

8. Products Not Being Installed Immediately

If you are purchasing a product for a future vehicle build or installation, inspect the shipment immediately upon delivery, even if installation is planned for a later date.

Delaying inspection may make it more difficult to determine whether damage occurred during shipping.

Document and report visible damage, missing components, or delivery-related issues as soon as possible.

9. Customer Responsibilities

To help ensure a successful freight delivery, customers are responsible for:

• Providing an accurate delivery address and telephone number.
• Ensuring the delivery location is accessible to commercial freight vehicles.
• Responding to carrier scheduling requests.
• Being available for scheduled delivery appointments.
• Arranging assistance to move oversized products beyond the unloading point.
• Inspecting shipments and documenting visible damage.
• Promptly reporting shipping damage or missing items to OVS.

10. Questions or Delivery Assistance

For questions regarding oversized shipments, freight delivery restrictions, shipping damage, or special delivery requirements, please contact Overland Vehicle Systems Customer Service.

Overland Vehicle Systems

Website: www.overlandvehiclesystems.com

Please have your order number available when contacting our team.

Delivery services, transit times, and applicable charges may vary by product, freight carrier, and destination. Product-specific shipping terms displayed on the product page and at checkout take precedence where applicable, subject to applicable law.