Oversized Delivery Policy
What is an Oversized Item?
Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria:
Weigh 151 lbs. or more when packaged
Length measures 108 in. or more
Girth measures 165 in. or more
If an item ships on a wooden pallet, regardless of weight (generally 100-150 lb.)
You can confirm if an item is considered oversized by reviewing the information in the Shipping & Returns tab on the product page. An oversized item will indicate that it leaves our warehouse in 1-2 business days and that it has 1-2 week delivery after the item ships unless otherwise specified in the product details.
Shipping Oversized Items
Most of the oversized items qualify for our Free Shipping offer on U.S. orders over $45* shipping to the lower 48 states unless otherwise specified on the product page.
|Our Free shipping over $45 offer is excluded on Alaska, Hawaii, APO, FPO, DPO and International orders. Orders under $45 ship for only $4.95 to most destinations within the contiguous United States (excluding Hawaii and Alaska). Sales tax and charitable donations are excluded from subtotal for purposes of this offer.|
Oversized items generally leave our warehouse within 1-2 business days unless otherwise specified in the product details.
Deliveries of oversized items take 1-2 weeks from the time it leaves our warehouse.
Whenever we are able to accommodate a delivery of oversized items to a remote or isolated area not commonly serviced by freight carriers, delivery may take an additional 1-2 weeks and additional delivery fees may apply.
Oversized items cannot be shipped to rural routes, Hawaii, Alaska, APO/FPO addresses, or P.O. boxes.
Persons 18 years of age or older must be present to accept and sign for the delivery.
Most oversized items ship with Standard Delivery Service or Outside Home Delivery Service* unless otherwise indicated in the Shipping & Returns tab of the product page.
The carrier will arrange an appointment with you for delivery.
The Standard Delivery Service or Outside Home Delivery Service includes a qualified team that will unload your shipment and deliver it to the first dry area outside the home, outside front step, or garage.
Scheduling Your Delivery
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.
Carriers are only able to deliver Monday-Friday during normal business hours, and they will give you a 4-hour delivery window.
Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):
Very narrow driveway
Ferry for island locations, etc. (fees may apply)
The driver will need to park in a particular place
Delivery to a side door or garage entrance
Storage Fees: Daily storage fees may also apply if you do not accept delivery within 5 business days of the freight carrier’s first attempt to schedule delivery. If you missed the phone call from the freight carrier, then contact the freight carrier back as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees.
Please make sure not to miss your delivery appointment; you may incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs.
Delivery Service With No Signature
*For delivery services that do not require a signature, you will receive an automated call from the carrier 24-28 hours prior to the delivery to advise of the delivery date. The delivery will be made on the date provided by the carrier between the hours of 7:00 am and 6:00 pm.
If the delivery address is a multi-dwelling residence, then you must be present for the delivery even if you selected a delivery service that does not require a signature. Please note if you are not available, a delivery attempt will not be made and redelivery/return fees may apply.
Missing Your Delivery Appointment
If you are not available for your delivery appointment, you may be subject to additional fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $30-$150.
Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.
If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.
Additional Delivery Fees
Please be aware of the following additional fees that may apply to your delivery.
Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours (usually 9 am – 5 pm). The fee can range from $35- $150 or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas.
The carrier may also charge additional fees if steep uphill or downhill slopes lead to the entryway of your residence or business. These fees vary and can exceed $100.
- Deliveries to Apartments: The carrier will take the item to the building's loading dock or the nearest ground-level entry. Depending on the building's design, the carrier may leave some deliveries at the main office.
- For deliveries to a multi-dwelling above the first floor, we recommend upgrading to Room of Choice at checkout. If this option is not available, then contact Overstock.com at 800-843-2446 to inquire about available delivery options and the fees associated with these options.
Products You Will Not Use Right Away
If you are holding your product and awaiting completion of a vehicle project build, DO NOT WAIT to inspect the item.
All damage and defects need to be noted on all copies of the delivery receipt and/or Bill of Lading.
Overlandvehiclesystems.com needs to be notified all damage, defects or missing pieces within 24 hours in order to be able to file a claim. After 24 hours, you may be financially responsible to purchase a replacement part or to return the item.
Bill of Lading/Delivery Receipt
At the time of delivery, the carrier will provide you with a delivery receipt and/or a Bill of Lading. This is your record of shipment, and agreement of the delivery and condition of your item.
Thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. It is very important that you inspect the shipment to ensure the item is not damaged.
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item.
In Case of Damage
For Delivery Services That Do Not Require A Signature
Please inspect the item right away for any damages. If some damage is found, please contact Overlandvehiclesystems.com within 24 hours of delivery.
For Delivery Services Requiring A Signature
All damage and defects must be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Overlandvehiclesystems.com Customer Care within 24 hours.
- If the item is severely damaged, refuse the item and note the Bill of Lading “Refused Due to Damage”.
- Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Overlandvehiclesystems.com to report the situation.
Make note of the following details:
How it was received (left at front door, signed for), and description of the damage
Please do the following:
Take several pictures showing the affected area(s).
DO NOT discard any of the shipping box or packing materials.
DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
DO NOT ship the item back to Overlandvehiclesystems.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
Please note that the carrier’s fees will apply for any special delivery options or additional services you request.
By purchasing an oversized item, you authorize Overlandvehiclesystems.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.